Coins suddenly doing a disappearing act? No worries – we're here to help you unravel the mystery and get those Coins back where they belong. 💎
First things first, let's try a little troubleshooting magic:
- Force quit the CandyJar app.
- Reopen the app and check if your Coins have reappeared. Sometimes, a quick refresh is all it takes! 🔄
If your coins are still missing, it's possible that you have the auto-unlock feature enabled which automatically charges you to move to the next episode to ensure a seamless reading experience. Turning it off is as easy as checking to see if it's turn on! Here's how:
When the "Unlock Screen" pops up at the end of an episode, scroll to the bottom.
You'll see a checkbox option – that's your ticket! Uncheck it, and auto-charge will be turned off for that series.
OR
Go to your profile.
Tap "My Wallet"
Select "Series on Auto-Unlock."
Deselect the series you don't want to auto-charge for the next chapter.
Now, if the Coins are still playing hide and seek, it's time to bring in the experts. Tap on "Contact Us" in the top right corner of the screen on this page – our trusty customer support team is at your service. 🚀🔍
We're dedicated to ensuring you have the best CandyJar experience, and that includes making sure your Coins are safe and sound. Don't hesitate to reach out – we're here to help you track down those elusive Coins! 😊🌟
If you have more questions or need assistance with anything else, we're here to assist you. Just give us a shout – we're here to make your CandyJar journey fantastic! 💌