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Answers about coins, subscriptions, devices, and your account.
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Frequently Asked Questions ❓
The quickest answers to our most common questions.
Account 🔒
Email verification, security, and managing your account.
Using CandyJar 📱
Watching, unlocking, subtitles, and troubleshooting.
Coins & Purchases 💳
Buying coins, tracking spending, and earning rewards.
Subscriptions & Billing 🧾
Plans, renewals, cancellations, promo codes, and student pricing.
Devices & TV 📺
Phones, tablets, and the big screen.
Promoted articles
CandyJar VIP — Early Access FAQ
Student subscription FAQ
My subscription isn't showing in the app
How do I find my User ID?
How do I Get a Refund for My Purchase?