App not working as expected? We know that's frustrating — these steps resolve most issues in a few minutes.
Quick troubleshooting steps
- Uninstall the CandyJar app.
- Restart your device.
- Reinstall CandyJar from the App Store or Google Play.
- Open CandyJar in airplane mode (Wi-Fi off), then switch Wi-Fi back on.
- Go to the More tab and try to log in.
- Try a different internet connection — another Wi-Fi network or cellular data. If you use a VPN, turn it off.
Before you reinstall: your progress and purchases are tied to your account, not your device — but make sure you know which sign-in method you use (email, Google, or Apple) so you can log back in with the same account afterwards.
Still not working?
Contact our support team with:
- Your User ID, app version, and device info — shake your phone in the app and tap Copy Data to grab all three at once (details here)
- Any error messages or screenshots — they help a lot!
We'll investigate and, if needed, escalate straight to our development team.